Professional mobile page template for Front desk managers in New Hampshire

Get a Front Desk job by earning a high school diploma or GED certificate. Consider earning an associate degree in business, communications, or hospitality. Highlight relevant skills on your resume like customer service and scheduling. Emphasize your ability to effectively address guest needs and manage the front desk.

Front Desk Agent duties and responsibilities Manage online, phone and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotelʼs amenities. Take payment from customers. Respond to guestsʼ issues and complaints in a friendly, timely manner.

Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Ascertains their purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our business operations.

They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Front Office Manager responsibilities are: Ensuring timely and accurate customer service. Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents. Training and supporting office staff. Handling complaints and specific customers requests.

Assisted with managing front desk operations, including handling reservations and coordinating guest requests. Responded to guest inquiries and resolved issues promptly and professionally. Processed guest payments accurately and maintained detailed records of financial transactions.

Job Purpose: The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents.