Professional mobile page template for Customer service associates in Wisconsin

What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

One difference could relate to the level of experience: Some organizations may use the term Customer Service Associate for entry-level positions, while Customer Service Representative may denote a slightly more senior or experienced role within the customer service department.

Interacts with customers to provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff.

Together, they represent the company that employs them to the customers. However, the sales representative plays the sole role of salesperson, while the sales associate is a sales consultant. In other words: The salesperson is responsible for selling one or more products/services to customers.

Although an agentʼs job is to communicate and address complaints, representatives are the ones who go above and beyond in resolving difficulties, and assuring that the problem is dealt with correctly and proficiently. Customer service agents and representatives are here to support, but the support they offer differs.

Ability to handle a variety of customer needs and provide solutions ingly. Comfortable multitasking and learning different customer service management applications. Active listening skills and the ability to remain patient and calm under pressure. Strong attention to detail and time management.

Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing customers when they have questions or issues. Thanks to modern CRM tools, these departments might have access to the same basic customer information name, contract date, order volume, last contact, etc.

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues.