Professional HTML page template for Hotel front desk clerks in Wyoming

A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers.

Front Desk Agent duties and responsibilities Manage online, phone and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotelʼs amenities. Take payment from customers. Respond to guestsʼ issues and complaints in a friendly, timely manner.

How to become a front desk agent at a hotel Earn a high school diploma. Get relevant work experience. Get certifications. Apply to open guest service positions. Communication skills. Organization skills. Interpersonal skills. Technical or computer skills.

They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents.

Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Ascertains their purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our business operations.

Answer guest questions about the hotel; provide helpful information to resolve them. Assist guests with their reservations, billing and check-outs. Check guest out at the end of their stay and handle any remaining matters or questions. Maintain the cleanliness of each guest room.

Assisted with managing front desk operations, including handling reservations and coordinating guest requests. Responded to guest inquiries and resolved issues promptly and professionally. Processed guest payments accurately and maintained detailed records of financial transactions.