Professional HTML page template for Hotel front desk clerks in Kentucky

Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Ascertains their purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our business operations.

Spend a lot of your time on check-in and check-out of single guests as well as groups and tours. Arrange reservations, prepare for business meetings, offer referrals for services, and troubleshoot day-to-day problems as part of the hotel team.

Below, weʼll walk you through each step of the cover letter writing process: Contact information and salutation. Introduction. Body paragraphs. Hotel front desk skills and qualifications. Closing section. Quantify your achievements within the hotel industry. Highlight your communication and leadership skills.

Answer guest questions about the hotel; provide helpful information to resolve them. Assist guests with their reservations, billing and check-outs. Check guest out at the end of their stay and handle any remaining matters or questions. Maintain the cleanliness of each guest room.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guestsʼ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing

Desk Clerks work directly with the public, especially in the hospitality industry or at the front desk of various organizations. Their duties include greeting visitors, updating records, making appointments, offering advice and information, maintaining the premises clean and organized, and solving various problems.

Hotel receptionist As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. Depending on the hotel and the training opportunities available, this can be an entry level position.

Tasks Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations. Verify customersʼ credit, and establish how the customer will pay for the accommodation.