Effortlessly make your effective knowledge base website that reflects your brand

A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its designed to make it easy for people to find solutions to their problems without having to ask for help.

7 steps to building a knowledge base Step 1: Conduct research to determine knowledge base need. Step 2: Determine type of knowledge base. Step 3: Develop knowledge base structure. Step 4: Establish SMEs to create content. Step 5: Write knowledge resources. Step 6: Upload resources to shared platform.

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

Heres the basic process of building a knowledge base: Decide on the core elements of your knowledge base. Choose your knowledge base content. Agree on the structure of your knowledge base articles. Write your knowledge base articles. Add visuals to your content. Publish your knowledge base. Analyze and improve your articles.

The best way to organize your knowledge base is to divide it into clear categories and subcategories, with each article organized in the appropriate category. Articles should be written in clear, concise language and include step-by-step instructions and visual aids when necessary.

From top to bottom, a knowledge base should be educational, motivational, and organized. It must answer common questions efficiently to save customers time and confusion. Most of all, a knowledge base should build upon itself to coalesce into an educational archive thats accessible and practical.

Quick Start Guide to Creating a Knowledge Base in 6 Steps Choose your knowledge base software. Determine which topics you should cover. Organize your topics into collections and categories. Start writing your articles. Publish your knowledge base. Maintain and improve your knowledge base.

Content should have proper formatting and simple language. Keep jargon to a minimum, always making sure to explain complex terms and concepts in simple language. Tackle all possible perspectives and questions regarding your product or service. Offer comprehensive content to limit the need for support tickets and calls.