Make your returns page designed for Android

The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Return shipping fees or free returns is shown on the items details page.

Standard return policy options Our extended return policy starts on November 16, 2023, with the same easy return process at no charge.

Unwashed, unworn, or defective merchandise may be returned within 90 days from the date of purchase with an original receipt. To return, please include the original packing slip and circle the item(s) that you are returning. For a return, we will credit the card used to place the order.

In that case and once Google receives the return shipment, you will not be charged for the Device (or charges already incurred will be reversed using the initial payment method in your Google Payments account), but you may be charged for shipping (and such charges may not be reversed).

How do I make a return policy? Create a return policy that builds trust with customers. Be clear and concise when writing your return policy. Dont demand things from your customers. Make your return policy easy to find and access on your website. Make sure your teams know your return and refund policy.

Online return tips for a smooth return process (and fast refund) Read the stores return policy. Before you purchase anything, carefully read through the stores policy about how to return something you ordered online. Keep the original packaging. Take photos of any damage or defects. Start the return process ASAP.

To add a return policy: Sign in to your Merchant Center account. Click the tools icon. , then select Shipping and returns under Tools. Click the Return policies tab. Click +Add return policy.

If its been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play. If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).