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Quality Assurance - Key takeaways The quality assurance process can be mapped in PDCA model which includes 4 stages: planning, doing, checking, and acting/adjusting. Quality assurance methods include quality audits, control charts, benchmarking, and cause and effect diagrams.

For example, quality assurance needs to check if the labeling of a food product lists all its ingredients and allergy warnings to ensure customer safety. If problems do occur, its up to the quality assurance teams to find the causes for the breach in food safety and fix the issues to prevent them from happening again.

To recap, heres a checklist for your customer support QA program Set your customer service goals. Decide who will review customer conversations. Decide which conversations to review. Create a QA scorecard. Communicate the new QA program to the customer support team. Plan calibration sessions.

Quality assurance helps ensure that organizations create and ship products that are clear of defects and meet the needs and expectations of customers. High-quality products result in satisfied customers, which can result in customer loyalty, repeat purchases, upsell and advocacy.

Here are eight steps and actionable insights to help you build a quality management program for your customer service support team from scratch. Define Standards And Goals For Your Customer Service. Set Policies And Procedures For Each Department. Share The News. Implement The Procedures. Get Feedback. Measure Results.

Here are some steps for improving your companys quality assurance process: Define your quality standards. Perform frequent reviews. Update your production processes. Listen to customer feedback. Automate specific processes.

A QA program needs to have a clear description of how the PSA will benefit the organizational process. It should also outline the evaluation procedure in terms of completeness, consistency, accuracy, document control, configuration control along with the requirements of the risk assessment software.

Keep Things Simple Implementing and completing quality controls. Developing procedures for operations. Ensuring procedures and specifications are followed. Reviewing records to correct discrepancies.