Build your corporate knowledge base website

How to Create a Knowledge Base Start with the design and structure. Letʼs start with the design and structure; your knowledge base article format. Determine your writing process. Writing knowledge base articles is not unlike writing educational blog content. Always include helpful visuals.

The best way to organize your knowledge base is to divide it into clear categories and subcategories, with each article organized in the appropriate category. Articles should be written in clear, concise language and include step-by-step instructions and visual aids when necessary.

A knowledge base is a self-serve customer service library that includes information about a product, service, or topic that helps customers find answers so they can solve problems on their own. They usually look something like this. There are two main forms of knowledge bases: machine-readable and human-readable.

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

How to Create a Knowledge Base Step 1: Determine Your Goals. Step 2: Choose Your Knowledge Base Software. Step 3: Identify the Top Elements. Step 4: Decide the Content to be Added. Step 5: Enrich Your Content With Powerful Visuals. Step 6: Step Up Your SEO Game. Step 7: Review, Revise Publish.

Hereʼs the basic process of building a knowledge base: Decide on the core elements of your knowledge base. Choose your knowledge base content. Agree on the structure of your knowledge base articles. Write your knowledge base articles. Add visuals to your content. Publish your knowledge base. Analyze and improve your articles.

The knowledge base may include FAQs, manuals, troubleshooting guides, runbooks, and other information your team may want or need to know. Many knowledge bases are structured around artificial intelligence that can interact and respond to user input.

A knowledge base is an online repository of information that your team can access at-will to learn more about your companyʼs offerings, policies, services, and more.

Components of a knowledge-based system Two main components make up a KBS: the knowledge base and the inference engine. A knowledge base is a centralized repository of data specific to a given field. This could be anything from medical data to hardware specifications to your companyʼs internal wiki.