Make your classic knowledge base website

A public library, a database of related information about a particular subject and whatis.com could all be considered examples of knowledge bases. In relation to IT, a knowledge base is a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online.

used to describe a company, job, etc. that is based on the use of ideas and information: The country has the foundations of a knowledge-based economy, because of its high investment in education.

The Google Knowledge Graph is a knowledge base from which Google serves relevant information in an infobox beside its search results. This allows the user to see the answer in a glance, as an instant answer. The data is generated automatically from a variety of sources, covering places, people, businesses, and more.

Create Knowledge Articles From the main menu in the Service console, select Knowledge. Click New. Choose the record type for the article. Click Next. Enter the article title in the Title field. Click in the URL name field. Choose a Validation Status. To show what the article is about, enter a summary.

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

Create a knowledge base Navigate to the Agent Assist. Click knowledge bases, then the +Create new button at the top of the knowledge bases page. In the menu that pops up enter a name for the knowledge base and choose a language. You will see a list (currently empty) of all documents that are part of this knowledge base.

To create a knowledge base, you need to follow these twelve easy steps. Step 1 Define your goals. Step 2 Identify users. Step 3 Determine which types of documents should be stored. Step 4 Establish guidelines. Step 5 Set up access control. Step 6 software. Step 7 Add content. Step 8 Organize the content.

In contrast, your website will have a multitude of aims, ranging from selling your products to data collection itʼs likely to be controlled by your marketing team whose goal is to acquire more customers. Your knowledge base, on the other hand, is purely to enable your customers to self-serve their queries.