What happens when visitors click your online ad? They:
All while you patiently wait for them to convert.
That’s it, right? Your job as a marketer is complete, and the fate of your conversions now rests with your visitors.
Your conversion story doesn’t end with the click of your online ad. In fact, this is where the second half of the marketing journey begins — the post-click marketing part.
Post-click marketing is the practice of engaging visitors after they click an online advertisement. Once the visitor clicks your ad, the following actions occur under the post-click marketing umbrella:
Marketers who optimize their post-click marketing can enjoy:
Now that we’ve covered some basics, let’s look at some examples to learn how you can achieve all three of those goals in all of your marketing campaigns.
Let’s start off by showcasing post-click marketing in action.
So, I was going through Forbes’ article on “2016 World’s Billionaires” the other day and saw this display ad for Autoblog. The ad promises to find me the perfect car that’s going to fit my budget:
When I click the ad, it brought me to this page:
This is clearly a product page, not a landing page — which breaks the number one rule of post-click marketing. All of your ads should take your visitors to optimized landing pages, not busy, confusing product pages like the one above.
Autoblog never asked my budget range. The product page randomly lists car prices, and there are 56 pages to browse if I really want to find my perfect car. The page does not fulfill what the ad promised: Where is the perfect car that they found for me?
This is an example of what not to do with your post-click marketing. Autoblog didn’t optimize the post-click experience, so I abandoned the page without clicking any button or reconsidering my choice to leave.
Still on the same Forbes article, I saw another ad — this time for Kapost’s free ebook:
This is the landing page they sent me to after I clicked their ad:
Kapost does a much better job of post click marketing because:
So far so good.
But, this is not where your post-click marketing stops.
I filled out the lead capture form and downloaded the B2B Marketing Playbook. Once I clicked the CTA button, Kapost’s on-screen thank you message lets me know my ebook will be emailed:
Within two minutes I receive the playbook in my inbox along with another thank you note and a CTA that takes me to the PDF:
This ad-landing-page-thank-you-message-email sequence is great post-click marketing in action. I received a valuable piece of content and enjoyed my interaction with Kapost — so much so that in the future if I see another ad by Kapost, I’d be more likely to click and convert.
See the difference between Autoblog and Kapost and why an optimized post-click experience is essential to increasing conversions and user experience?
After seeing many examples in action, I was able to identify the common characteristics all optimized post-marketing experiences possess.
Think about the user experience, how they’ll proceed from point A to point B in your marketing journey.
The pre-click and post-click experience for your visitors needs to be natural and continuous. Don’t have your ad promise something that your landing page (or any other page that comes after it) doesn’t deliver.
Your ad and everything thereafter must be relevant and natural to each other. All elements on the landing page must be relevant to the conversion goal. Then, your thank you page and follow up emails should mention the same conversion goal.
Segment your visitors based on campaigns, demographics, need, etc. Use this segmentation information to optimize your visitors’ marketing journey further down the funnel, from the awareness stage to the decision stage.
Use A/B testing to determine what is making your visitors convert and what is failing to convert. After you reach statistical significance, stick with the variation that’s getting you more conversions (but continue testing new variations).
Of course, landing pages are a crucial part of post-click marketing. However, the post click experience doesn’t end with the click of the landing page’s CTA button. Continue the relationship with your visitors with the help of thank you pages and follow-up emails.
When you give your visitors an optimized post-click marketing experience, you’re able to convert them easier. This results in a higher ROI from your campaigns and a lower cost per acquisition.