Answer Customer Questions in Real-Time: Live Chat Integrations are Here

Answer Customer Questions in Real-Time: Live Chat Integrations are Here

Last updated on by Twila Liggitt in Instapage Updates


The importance of connecting with customers when and where they are is a fundamental part of doing business. Today we’re thrilled to announce we’re making connecting with your customers even easier with live chat integration using Intercom, Olark, and Zendesk.

Why is the live chat integration important?

It’s more important than ever that brands in the digital age are readily available when and where people are trying to reach them. Tech-savvy consumers are interacting with businesses on many channels requiring marketing and sales to be available at multiple touch points. On a landing page where first impressions matter and prospects evaluate your brand and offer within seconds, live chat can assist your lead gen efforts immensely just by having a support representative available to answer questions.

live chat integration quote

It’s important that you’re interacting with customers along the buyer’s journey when the difference between a deal or no deal frequently comes down to quickly answering prospect’s questions.

Now you can integrate the live chat software you’re already using into your Instapage landing pages.

In alphabetical order, here are the three live chat platforms we integrate with and a few highlights from each brand.

Intercom

Intercom has the goal to “Help people quickly and personally with live chat.” A few of their top features include:

Targeted messaging is particularly interesting because it allows brands to customize the message for each respective page visitor, such as these:

live chat integration intercom

live chat integration intercom 2

How to integrate Instapage with Intercom:

  1. Once you’re signed into Intercom, go to Platform, click on Start Guide, then click Install the Messenger.
  2. Select Basic JavaScript from the options available, and copy the code.
  3. Go to your Instapage landing page, and paste the code in Settings > HTML/CSS, in the Body section.
  4. Click Done, Save, and Publish Changes.

Olark

Olark’s focus is “Make your business human.” With this live chat software, you have the ability to:

 

live chat integration olark

How to integrate Olark with Instapage:

  1. Once you’re logged into Olark go to the install page.
  2. On the install page, make sure you selected “I will” for “Who will be installing Olark?”. Then, copy the code from “HTML setup.”
  3. Go to the Instapage landing page on which you wish to install the chat widget and paste the code in Settings, HTML/CSS, in the Body section.
  4. Click “Done,” save, and publish the changes.
  5. On the live page, you should see the “Chat with us” button in the bottom right corner.
  6. In the Olark dashboard, click on “Launch Chat” in the top right corner, and you’re all set!

Zendesk

With Zendesk, you can “strike up a conversation” and connect with customers in real time. A couple of the top features include:

live chat integration zendesk

How to integrate Instapage with Zendesk:

  1. In the Zendesk platform, locate the Settings wheel by clicking Channels and then Widget.
  2. Go to Setup and copy the unique code to your clipboard.
  3. To insert the code into your Instapage landing page, access the page’s Settings, then HTML/CSS, and paste the code in the Header section.
  4. Your widget will appear on the bottom right corner of your landing page.

If you have any questions or experience any difficulties integrating live chat, please contact our help center.

Integrate your live chat software today

You’ll find that utilizing these live chat tools, combined with the powerful Instapage landing page solution, will help you increase customer satisfaction and assist in improving conversion rates.

Excited about the live chat integrations but don’t have an Instapage account? Sign up here for a 14-day trial.

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