“Please put us out of our misery.”
That award-winning email subject line, written for a UK financial management company called Money Dashboard, ran as part of an A/B test against a previously high-performing email.
It was a Hail Mary attempt at getting a group of inactive email subscribers reengaged. It went against everything the senders knew about email marketing best practices. So you can imagine their shock when it outperformed the reigning subject line by a long shot.
Compared to the former high achiever, “What’s your opinion here [first name]?”, it generated over 100% more opens and 228.5% more clicks at a 99% level of significance. But why?
What makes the average person, whose inbox gets stuffed with 147 messages per day, choose to open one email and ignore another?
We dove into some reports, case studies, and inboxes to find out — to help you figure out how to get your subscribers to open yours during your next email campaign.
The purpose of email subject lines
A good email subject line is like a good post-click landing page headline — without one, your audience isn’t going to read the rest of your content.
If your subject line isn’t compelling, your subscribers won’t open your email. If they don’t open that email, they won’t see the links to all the new products you’ve launched, or the blog post you just wrote. If they don’t do that, your campaign’s a goner.
In short, a good email subject line convinces readers to open your email. It gets them excited about what they’re going to learn, or become, after they look through it — and it uses language that compels them to click through.
How many people click through their emails?
Just because 72% of people say they prefer to be contacted by companies via email over any other channel doesn’t mean that they’re going to open every message you send them. In fact, looking at recent open rate data from MailChimp, you might think people don’t want to see your emails at all.
In most industries, around 1 in 5 (20%) people who get a business email will open it, with some companies seeing open rates as low as 14%. So how do you convince the other 4 out of 5 to read your email?
With a compelling email subject line.
What’s in a good email subject line?
While we found a variety of advice on getting your marketing messages read, there were several that appeared over and over again on industry blogs.
We couldn’t help but notice their similarity to best practices suggested decades ago by legendary copywriter John Caples, who was known for his ability to craft irresistible headlines.
What follows is some advice from the headline maestros, combined with tips from some of the most knowledgeable authorities in email marketing, to convince the other 80% of your subscribers to click through.
Email subject lines that work
1. ”How to”
It might seem boring and unimaginative, but the “How to” subject line is a classic.
It’s effective because if offers your prospect a powerful guarantee: What they’re about to read is going to teach them something. Here’s a great example from Salesforce:
Not only does this email offer you an opportunity to learn something, but it takes advantage of a few other psychological principles that we’ll touch on next.
It’s not just the words “How to” that make the email subject line from Salesforce above so clickable, but the appeal to our inherent self-interest. Remember that, on the whole, people strive to be better.
We want to learn how to make more money, improve our memory, and find success with the opposite sex. It’s these things that motivate us to open some of the emails you’ll see below, like Grammarly Insights’ weekly progress report email, which helps users of the service improve their writing.
Some more self-interest headlines:
- Writers in Charge – Get New Clients by Capitalizing on Opportunities, or How I Made $1,200 on a Boring Day
- Writers in Charge – 4 Ridiculously Simple Ways to Instantly Earn More as a Freelance Writer
- Mint – Can you guess your top spending categories last week? – 7/09/2016
- Nathan from CoSchedule – 21 Social Media Templates To Help You Execute A Strategy For 10X Growth
The self-interest “how to” headline has been around since the early days of modern advertising. If it seems like it’s been used a lot, that’s because it has, and for a reason: it works.
Look at the email below. If you’re telling us you wouldn’t open it to find out where to find the cheapest airfare to fly to the places you’ve always wanted to visit, we don’t believe you.
3. Quick and easy fix
There’s something else about that first Salesforce email that makes it almost irresistible to open. But before we get to it, let’s briefly touch on a psychological idea we know to be true: humans are lazy. Our brains are wired to look for the highest return for the lowest investment.
We don’t want to work out for months or years to get that six pack — we want the shortcut. We want to take diet pills, and use weird electric belts that tone our midsections instead.
We don’t want to accrue wealth over time by correctly saving and investing. We want a fortune, and we want it now. So instead we do things like spend our life savings on lottery tickets in the hopes of winning big.
It’s for this reason that when we see words and phrases like “in 15 minutes” in the Salesforce email above, and “secrets” shown in the AWAI email below, we’re compelled to read more. We expect to get small bits of information, or “secrets” that will have a significant positive impact on our lives immediately.
- Copyblogger – One Skill that Will Take Your Writing from Good to Great
- The IMPACT Blog – 4 Simple Tweaks to Convert More Subscribers On Your Blog
- PsyBlog – The Simplest Motivational Technique May Also Be The Best
- Salesforce – 36 enterprise apps you could build and deploy today
- Copyblogger – How to Calm Your Content Anxiety in 5 Simple Steps
- Groupon – Last-Minute Gifts to Send Dad Instantly
- One Green Planet – Easy Ways to Cut Back On Meat if You’re Not Ready to Give it Up Just Yet
- AWAI – Four steps to reinventing your life
- The IMPACT Blog – 4 Ways to Leverage Your Summer Laziness for Sales Success
Take a look at some of the phrases from the subject lines above:
- “One skill…”
- “Simple tweaks…”
- “Simplest technique”
- “Deploy today”
- “Easy ways”
- “Four steps”
One subject line from the IMPACT Blog even goes so far as to mention laziness right in it! If convincing someone they can use their lazy tendencies to achieve success won’t get them to open an email, we’re not sure what will.
Scarcity in marketing capitalizes on our fear of missing out on something — a fun event, a valuable resource, and in most cases, a good deal. Check out the email from United Airlines below:
June 30th was one of the “Final days to earn 50,000 bonus miles.” Your inbox is likely jam-packed with emails like these:
- Adobe Systems – Ending soon: Save 40% on Creative Cloud
- Hotwire Exclusive – Members can rent a car for less today only!
- PayPal – Theodore – Last days! Enter for a chance to win a $10k getaway
- H&M Fashion News – Today only! 20% off basics
Similar to the “how to” subject line, if it seems like scarcity is overused in marketing, that’s because it works. We use it ourselves to drive signups:
When using scarcity, however, it’s important not to come across as too salesy. Certain words and phrases that marketers use to convey a limited-time discount can trigger email spam filters, and get your message sent straight to the junk folder.
Who knew psych 101 would be so useful in helping you craft compelling email subject lines? This time, we refer to a lesson on social comparison theory. According to Psychology Today:
“Social comparison theory states that we determine our own social and personal worth based on how we stack up against others. As a result, we are constantly making self and other evaluations across a variety of domains (for example, attractiveness, wealth, intelligence, and success). Most of us have the social skills and impulse control to keep our envy and social comparisons quiet, but our true feelings may come out in subtle ways.”
Based on that theory, it should come as no surprise that Experian’s subject line starting with “See how you measure up,” and Formstack’s line ending with “do you relate? ” are hard to resist clicking through.
- Experian Marketing Services – See how you measure up to Q1 2016’s email benchmarks
- Formstack – 12 problems all digital marketers understand – do you relate?
Curiosity didn’t just kill the cat and compel Pandora to ruin life for the rest of us (thanks, Pandora). It’s also a valuable marketing tool — one that often drives us to take action.
Curiosity is the reason for the viral success of news publisher Upworthy. Even if the “curiosity gap is closing,” meaning we’ve become immune to over-hyped headlines like “This young inventor’s brilliant device could remove tons of garbage from our oceans,” and “It looks just like another picturesque view, but the truth is far deadlier.”
However, curiosity shouldn’t be abandoned altogether. Copyhacker Joanna Wiebe used it to generate 927% more signups on a pricing page. When used responsibly and sparingly, it can produce similarly powerful results for email.
- PsyBlog – Age-Old Dating Advice On Ramping Up Attraction Does Actually Work, Research Finds
- AWAI – What a cat can teach you about achieving the writer’s life
- Content Marketing Institute – Weekly Alert: Two Wrongs That Prove You Aren’t Doing Content Marketing Right
- Sarah Hughes – Everyone in the media industry should know what we know…
When curiosity is used incorrectly, however, it can leave your subscribers scratching their heads. Take the following email subject lines for example:
- Airbnb – This week’s most popular homes are…
- AWAI – Did you hear the story about…
- Copyblogger – Does Your Copy Pass The ‘Forehead Slap’ Test?
- Groupon – Can You Deal with These?
Why do we care about “This week’s most popular homes”? Why would we want to “hear a story” that we don’t know we’ll even care about? What is the “‘Forehead Slap’ Test” and why should we care if my copy passes it?
It’s important to always remember that your prospects have limited time on their hands. If they can’t tell from your email subject line that opening your message is going to be worth it, they’ll either ignore it or send it directly to the trash.
Questions engage readers. When coupled with another one of the headline types above, they’re even more powerful, like the one from Mindy McHorse below: “Ted, want to quit your job and get paid to write?”
- Katie Yeakle, AWAI – Will this be your defining moment?
- Mindy McHorse, AWAI – Ted, want to quit your job and get paid to write?
Authority is a powerful driver of conversions on post-click landing pages, and it can be used elsewhere, too — including email subject lines. This one from Copyblogger compels its readers to click through by citing an interview with a well-known digital marketing entrepreneur, Moz’s Rand Fishkin:
- Copyblogger – What It’s Really Like to Start an Ultra-Successful Company: Meet Moz’s Rand Fishkin
While it doesn’t come out and promise any valuable insight, it’s implied. If you’re not in the digital marketing industry, replace Rand Fishkin’s name with one of your idols and ask yourself, “Would I open this?”
Our guess is yes.
The same could be said of this email from Glassdoor:
“10 Companies Hiring Now” and “10 Fortune 500 Companies Hiring Now” are two very different subject lines. The first might conjure images of working at the hardware store down the street, or the furniture retail outlet in the suburbs. But when we see “Fortune 500,” we imagine working for big, prestigious companies, with a comfortable salary and excellent benefits. That’s the power of authority.
When you have something valuable to offer, sometimes it’s best just to come out and say it. Did you just finish compiling a year-long report on the state of the industry? Did you finish some templates that your email subscribers can use to better their marketing? Let them know.
If it’s truly a valuable resource, you won’t need to get fancy with curiosity or add an authority booster to your subject line. A straightforward one, like the those listed below, will do just fine.
- Gartner for Marketing Leaders – Gartner Research: How to structure your marketing org for future success
- Simply Measured Newsletter – Introducing the 2016 State of Social Media Report
- eMarketer FYI – [New Analyst Report] How optimization should be growing your business
- eMarketer FYI – [Customizable Template] Plan Your Q3 Marketing Programs
- eMarketer FYI – [Guide] 11 Steps to Bounce-Proof Your Marketing
- Robin from Simply Measured – The 2016 State of Social Report [47-Page Resource]
- Marketo Webinars – [Webinar] Emails that Make Leads Beg for S’more
- Brett Andrews – [eBook] Ted’s Multi-Channel Digital Marketing Guide
- Nicole B. – [Resource roundup] Build a better event map, master festival logistics, and more
Are your subscribers part of an exclusive club? Remind them, like the email subject lines below do:
- Macy’s – Psst – it’s our Private Shopping Event & you’re invited
- DraftKings – Exclusive Offer: Play for FREE each week in August
- Hotwire Exclusive – Members can rent a car for less today only!
- Orbitz – These Insider Prices are for members only!
People like feeling special, even in their inboxes. Making them feel like they’re in on something that few else are could be what gets them clicking through to your promotional email.
11. Case study
People like case studies for two reasons:
They provide proof that a technique or strategy works
They often offer a step-by-step, replicable process that readers can use to achieve the same results
So, when you create a case study that combines scientific proof with self-interest like the ones below, make it known in your email subject line:
12. Share news
News subject lines take advantage of our inherent desire to be in the know. Even if you don’t follow mainstream news outlets, chances are you stay up-to-date on topics of your interest in some way. This could be:
- Reading a particular blog
- Regularly listening to a podcast
- Checking your favorite retailer’s website for new products.
So when you have news to share, whether it’s about your industry, or even your own products, let subscribers know the way the following brands do in their email subject lines:
- Simply Measured Newsletter – Tumblr Now Has Live Video: Why Brands Should Pay Attention
- Copyblogger – Rainmaker Rewind: Announcing a Breakthrough Educational Collaboration…
- eMarketer Daily – eMarketer Daily – Programmatic TV Ad Spending to More Than Double This Year
- H&M Fashion News – Just in! 500+ new sale styles
What’s your next email subject line?
What are your favorite email subject line strategies? Did you write any of the ones above? Start creating a post-click landing page for your email campaigns today, request an Instapage Enterprise demo today.