Subprocessors

Last updated: October 11, 2023

Subprocessor and Service Supplier List

Overview

Capitalized terms used in this document are defined in the DPA.

Provider and its affiliates use certain platform subprocessors, infrastructure suppliers, and other third-party business partners, to provide Services to you and other customers.

It should be noted that certain Services may include features or functionality built on other Services or service technology. In those cases, such Services may use subprocessors and suppliers for both the primary Services and the other applicable related Services or service technology.

A list of the Provider entities that may offer account management or technical support for the applicable Services can be viewed at Contracting Entities Table. Unless otherwise specified in the table below, Provider and its affiliates utilize the same subprocessors and business partners.

Updates to Subprocessor List & Objecting to a Subprocessor

Provider will update the subprocessor lists via this website.

You may object to a subprocessor by submitting your objection by email with the Subject Line “Subprocessor Objection” and include in the body of the email the following information:

Infrastructure Suppliers

Provider relies on certain infrastructure suppliers to support the delivery of the Services. For certain products and offerings, you may be able to choose from an available list of countries where your account is provisioned, but the choice must be made in advance when your instance is initially provisioned.

The following is a list of the names, locations, and activities of the infrastructure suppliers for Provider and its affiliates.

Subprocessor / Supplier Name Type of Processing Activity Country where Provider Stores Personal Information Country where Provider Processes (access, transfer, other handling) Personal Information
Akamai Technologies, Inc. Content Delivery, Security and Threat Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Amazon Web Services (AWS) Cloud Service Provider United States, Germany, Australia Australia, Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Google Cloud Platform (Google LLC) Hosting United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Microsoft Azure Cloud Service Provider United States Canada, Europe (EEA), Europe (Non-EEA), United States

Service Subprocessors

Provider uses certain service subprocessors to provide functionality within Services. The following is a list of the names, locations, and activities of the service subprocessors for our Services.

Subprocessor / Supplier Name Type of Processing Activity Country where Provider Stores Personal Information Country where Provider Processes (access, transfer, otherwise handling) Personal Information
Adyen Payment Subscription Management Australia, Europe, United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Stripe Payment Subscription Management Europe (Non-EEA), United States, India Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Checkout.com Payment Subscription Management United Kingdom Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Cloudflare Content distribution, security, abuse prevention and web traffic DNS services United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Calendly Meeting Scheduler United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Hootsuite Inc. Marketing and Sales Communication United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
HubSpot Marketing and Sales Communication United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
FullStory User Data Query and Analytics United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
GSuite by Google Marketing and Sales Communication; Meeting Scheduler United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Google Workspace (Google LLC) Productivity and collaboration tools United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Gong.io Sales and Sales Pipeline Efficiency Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
InterFax Facsimile Document Transmission United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Intuit Inc. Business Development and Corporate Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
MailChimp Marketing and Sales Communication United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
MetroFax Facsimile Document Transmission United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
NetSuite Business Development and Corporate Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Nexmo Inc. Marketing and Sales Communication United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
PayPal (Braintree) Payment Subscription Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Recurly Payment Subscription Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Salesforce.com (SFDC) Cloud-based Sales Services and CRM United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Securiti, Inc. Privacy and Security Management Germany Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Skype
*DocHub Only
Teleconference and Messaging Platform United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Slack Technologies, Inc. Teleconference and Messaging Platform United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Stripe Payment Subscription Management United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Twilio Marketing and Sales Communication United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
UiPath SRL User Data Query and Analytics United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Zoom Video Communications Teleconference and Messaging Platform United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States

Customer Support Subprocessors

Provider uses certain subprocessors to communicate with customers and provide support for the Services. The following is a list of the names, locations, and activities of the service subprocessors for our Services.

Subprocessor / Supplier Name Type of Processing Activity Country where Provider Stores Personal Information Country where Provider Processes (access, transfer, otherwise handling) Personal Information
Amazon Connect Telephony Infrastructure United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States
Jira Customer Support Ticketing System United States Europe (EEA), Europe (Non-EEA), Philippines, United States
Zendesk
*DocHub Only
Customer Support Ticketing System United States Canada, Europe (EEA), Europe (Non-EEA), Philippines, United States

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