The order in which the elements appear on your page also plays a vital role in getting conversions.
When designing the layout, it’s important to keep in mind the way your visitors are likely to view your page. There are essentially two common ways your visitors scan your pages as noted through eye-tracking studies: the F-pattern and the Z-pattern.
The F-pattern (aka the “fast” pattern) is named because of the direction a user’s eye travels when they scan a page, which looks something like this:
An eye-tracking study performed by the Nielson Norman Group of 232 users showed that the participants’ primary reading behavior remained fairly consistent across various websites. This reading method resembled the letter F and had the following components:
- Users first read in a horizontal line, usually starting from the upper part of the content area.
- Then, users moved their eyes down the page and read in a second horizontal movement.
- In the end, users scanned the page from the left side in a vertical movement.
The eye-tracking study didn’t conclude that the user only looks at these three areas. Rather, it concluded that eye movement was quicker and spottier at other sections of the page.
What this means for your post-click landing page
Since you know how people will likely view your page, use that knowledge to place the most important elements exactly where your visitors are likely to take the most notice.
The F-pattern works for content-heavy pages, so the pattern works well on longer sales pages. However, you can also design your short-form pages keeping this pattern in mind.
This is how visitors will see the Fleetmatics page:
- The user starts reading the page in a horizontal line; this is where they’ll see the company logo and contact number.
- They will then read in a second horizontal line; this area showcases the main headline and image.
- Finally, they’ll scan the page in a vertical movement; this is where they’ll see the CTA button.
The Z-pattern, similar to the F-pattern, is a name given to the way a user views a page. While the F-pattern may be more appropriate for content-heavy pages, the Z-pattern is mostly meant for post-click landing pages that contain minimal copy.
The Z-pattern reading method has the following order:
- The user starts from the upper left corner of the page and does a quick scan across the top.
- The user then looks left and down in a diagonal path simultaneously.
- In the end, the user’s line of sight again moves across a horizontal line from left to right.
Let’s look at the Offerpop page as an example:
This is how the Z-pattern will look like on this page:
- The visitor will start reading horizontally, starting from the upper part of the content area. This area features the primary headline and image.
- They will then move down the page and read diagonally. This area features the body copy.
- In the end, users will scan the page from the left side in a vertical movement. This is where the page has the lead capture form and call-to-action button.
The Page Fold and What It Means for Your post-click landing page Design
The fold originally comes from the newspaper industry. Newspapers placed an intriguing headline and an enticing graphic “above the fold” because this was the visible part on newspaper stands.
In the internet age, the fold is the area of a web page that is visible to the visitors immediately upon landing on a page. The fold is not a definite line because it varies from the size of the screen you’re looking at to a particular web page you’re viewing.
To demonstrate, if your pixel screen resolution is of 1366 X 768 then the area highlighted in red below is where the page fold would lie:
According to most web designers, an average fold line placement is approximately at 1,000 pixels wide and 600 pixels tall — this is mostly true for common types of monitor/browser combinations of 1024 X 786 pixels. However, with the rise of mobile browsing the most common dimension for the page fold is either 320 X 568 or 360 X 640.
The debate about the fold came into conversion optimization because marketers wrongly assumed that visitors will not scroll. This wrong assumption influenced most marketers to stuff every important page element (relative to conversions) above the page fold.
The problem with this strategy is that you will often see a very busy post-click landing page like this:
Every element on this “post-click landing page” is stuffed above the fold out of fear that the visitor won’t scroll.
Well, the truth is that visitors do scroll.
They scroll down your page if you’ve convinced them to do so by how you’ve designed the page above the fold.
In fact, according to Google’s report, The Importance of Being Seen: above the fold is not always viewable, whereas below the fold usually is:
If you want your visitors to scroll below the fold, convince them above the fold that scrolling is worth their time.
This Campaign Monitor post-click landing page has placed convincing elements above the fold, making sure that visitors will scroll below the fold to get the remaining information:
How to Reduce Friction on post-click landing pages
Lead capture forms can be intimidating. Not everyone feels comfortable giving their personal information to a brand they don’t know. Visitors also don’t usually like forms because they give off a demanding vibe.
When you place the form too soon on a post-click landing page (i.e. before you have adequately described your offer), you negate the principle of reciprocity we mentioned in chapter 2. A prematurely placed form asks visitors to give something to you before you’ve given anything to them. This causes conversion friction on post-click landing pages.
This conversion friction makes your visitors hesitant to convert on your post-click landing page.
There are essentially two ways to remove friction from post-click landing pages:
- Use a two-step opt-in form to collect leads.
A two-step opt-in form allows you to “hide” your lead capture form from plain sight because the form only appears once your visitors click the call to action button. This type of form doesn’t cause conversion friction because visitors only get to see the form once they’re convinced about your offer.
When a two-step opt-in form is used, visitors feel in charge and more comfortable about making the click.
Here is what the initial screen looks like on one of Instapage’s post-click landing pages:
Once a user clicks on the blue CTA “Show Me The Techniques,” the two-step opt-in form appears:
Your post-click landing page Should Only Have One Exit Point
The purpose of your post-click landing page can vary, but the number of goals on the page doesn’t.
Since there is only one conversion goal, there should also be only one exit point — the point that takes your visitors to that conversion goal.
This exit link is your post-click landing page call to action button.
For it to be a true post-click landing page, no other links should be permitted because the only thing extra links do is distract your visitors from your page’s conversion goal.
Take the Act-On’s post-click landing page as an example:
The navigation bar at the top ruins this perfectly good page because these links act as exit points and distractions from Act-On’s product demo conversion goal.
Now let’s look at this Autopilot post-click landing page:
There are zero distractions on this page. The only exit link provided is connected to the conversion goal — the call to action button.
In the end, there is no room for navigation links on post-click landing pages, especially not entire headers and footers that can easily hurt your conversion rates.